Multilingual Management. Extended presidium. Management uniformity.
Reception and Switchboard, what is it about?
Our services are designed to offer a professional, courteous and empathetic response to your switchboard. Thanks to us you can ensure your customers a constant and multilingual supervision for the numbers of all your offices. The service provides for the management of interactions with the transfer of calls to fixed or mobile numbers, as well as the compilation of a message in case of no answer.
The main features of our services
Choose the guarantee of a patented system
Our services are guaranteed by one of our historical patents. The system consists in the decentralization of telephone switchboard operator stations and the remote management of calls destined for a local telephone switchboard.
We manage your company telephone switchboards remotely, respecting high quality standards and enhancing every incoming contact, coordinating contemporary and out of hours calls with professionalism, courtesy and the ability to master all the typical situations of switchboard management.
We satisfy every linguistic requirement with highly trained staff.
We respond promptly and promptly, with reduced waiting times and shared service SLAs.
We reduce the costs of telephone traffic and make processes efficient through advanced management.
We offer different service bands to choose from to manage call peaks 24h / 24 and 7 days a week.
How our system works
Incoming calls are diverted and handled by the Phonetica service center
We simplify your work by managing reservations and taking charge of all requests for reporting related to anomalies and disservices.
We guarantee the continuity of the company business, allowing you to continue working and communicating even when the switchboard service is temporarily unattended.
The service intervenes when your telephone reception is not manned due to sudden or unscheduled absences.
Coverage guarantee that can be activated in predefined bands and can be extended up to 24 hours a day, 7 days a week.
We’ll take care of contacting the referent indicated in real time depending on the call.
The service takes the field in the event of unforeseen events or incidents that leave the switchboard temporarily unattended.