Inbound Services / Reception & Switchboard

Cross channel technology for your contact center

From the management of your switchboard with operator position, to courtesy telephone services, up to the coordination of remote emergencies that are activated in the event of a breakdown or disservice.

Multilingual Management. Extended presidium. Management uniformity.

Relate to your customers in their native language

Monitor all your activities on an ongoing basis

Uniform head office and peripheral unit procedures

Reception and Switchboard, what is it about?

Our services are designed to offer a professional, courteous and empathetic response to your switchboard. Thanks to us you can ensure your customers a constant and multilingual supervision for the numbers of all your offices. The service provides for the management of interactions with the transfer of calls to fixed or mobile numbers, as well as the compilation of a message in case of no answer.

The main features of our services

Professional response

Our operators will take care of your customers with passion and seriousness

Multilingual management

Rely on the management of professionals able to relate to your customers in their mother tongue

Personalized VIP procedures

Identify your most important users and offer them a personalized service

Choose the guarantee of a patented system

Our services are guaranteed by one of our historical patents. The system consists in the decentralization of telephone switchboard operator stations and the remote management of calls destined for a local telephone switchboard.

Are you interested in one of our services?

Switchboard service

We manage your company telephone switchboards remotely, respecting high quality standards and enhancing every incoming contact, coordinating contemporary and out of hours calls with professionalism, courtesy and the ability to master all the typical situations of switchboard management.

Multilingual services

We satisfy every linguistic requirement with highly trained staff.

No missed calls

We respond promptly and promptly, with reduced waiting times and shared service SLAs.

Optimized processes and costs

We reduce the costs of telephone traffic and make processes efficient through advanced management.

Night service and extended hours

We offer different service bands to choose from to manage call peaks 24h / 24 and 7 days a week.

How our system works

Incoming calls are diverted and handled by the Phonetica service center

Courtesy service

We simplify your work by managing reservations and taking charge of all requests for reporting related to anomalies and disservices.

Food

From business lunches to dinners with your clients, up to catering for internal meetings.

Travel

Travel tickets, taxi and hotel calls, hospitality services for visiting customers.

Office

From the stationery order, to office accessories, to workstations.

Warning

Taking charge of reports of anomalies, disservices, breakdowns or malfunctions.

Emergency Receptionist

We guarantee the continuity of the company business, allowing you to continue working and communicating even when the switchboard service is temporarily unattended.

Immediate takeover

The service intervenes when your telephone reception is not manned due to sudden or unscheduled absences.

Guaranteed protection

Coverage guarantee that can be activated in predefined bands and can be extended up to 24 hours a day, 7 days a week.

Direct contact

We’ll take care of contacting the referent indicated in real time depending on the call.

Emergency activation

The service takes the field in the event of unforeseen events or incidents that leave the switchboard temporarily unattended.

Cross channel technology for your contact center

Multilingual Management. Extended presidium. Management uniformity.

Reception and Switchboard, what is it about?

The main features of our services

Choose the guarantee of a patented system

Are you interested in one of our services?

Switchboard service

How our system works

Courtesy service

Emergency Receptionist

Related products

Customer Care & Service-Help Desk

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Are you interested in one of our services?