Inbound Services / CUP Service & Pharmacovigilance

The patient at the center

Offer your patients a better experience, with minimal waiting times and efficient reception and care procedures.

More speed. More efficiency. Maximum flexibility.

Manage your booking through a single interaction

Reduce waiting times and eliminate missed calls

Offer extended coverage with extended hours

CUP and Pharmacovigilance Service, what is it about?

We support healthcare facilities that have to cope with a variable traffic of requests, with operators trained in telephone acceptance in the healthcare sector, with knowledge of the main booking tools. Through the management of telephone interactions, via e-mail or chat, our operators are able to proceed directly with the booking of the requested service on all the channels provided: solvency, SSN, funds and special rates.

We can make your service even more efficient by integrating an advanced Chat service in real time to your contact and online assistance processes, to amplify the quality of the relationship and reduce telephone costs.

Our service in numbers

600.000

contacts managed per year

3 minutes

average patient request management

+ 30%

scheduled visits and exams

Our strengths at your service

Find out all the benefits you can get.

Complete management

The agents make the reservations directly, saving you the 2nd level management.

Specialization

We have a team of over 200 operators already trained on the healthcare market with knowledge of the nomenclators and the rules provided for by the various ASSTs.

Efficiency

24-hour management for Pharmacovigilance services with call recording.

Technology

Platform for the management of agendas in real time, recall service and sending reminders.

Certified quality

In 2009, we obtained the certifications in accordance with the dictates and regulations of the processes UNI EN ISO 9001 and ISO IEC 27001, always keeping our Integrated Quality Manual updated and applying the quality and security defined therein.

Customer Care & Help Desk

Offer your customers all the assistance they need.

Find out more

Reception & Switchboard

From switchboard management to remote emergency services.