Defining the next generation of customer experience

Customized and developed customer relation services to support the needs of each company.

Made in Italy at the service of customers for over 20 years

Transform your contact center with the support of our Customer Care Specialists. Rely on our omnichannel approach for your outsourced services, where Machine Learning and AI join forces with the more traditional Inbound and Outbound processes, for a digital transformation that takes care of your relationships.

Our solutions for your business

Build quality relationships with your customers, choose the service that best suits your needs.

01 Inbound services
Inbound services

All the cross-channel assistance services you want: from customer service to the remote switchboard up to specialized help desks available 24/7 also in multilingual.

  • Customer Care & Service Help Desk
  • Reception & Switchboard
  • CUP & Pharmacovigilance Service
  • TOC & NOC Emergency Services
02 Outbound Services
Outbound Services

Increase your business with telemarketing and teleselling services , improve customer retention thanks to surveys and market surveys.

  • Telemarketing & Teleselling
  • Customer Experience & Retention
  • Call me back & Call me now
03 Back Office Services
Back Office Services

First and second level back office: administration, electronic archiving, data entry and post-telephone operational management.

  • CRM & ERP management
  • Live Chat & Email
  • Document management

Global BPO Alliance

We are one of the founders of GBA , the international association that brings together the best BPO companies worldwide. Thanks to this valuable global network, we are able to offer contact center services in 31 languages : the ideal solution for companies that need a single point of reference for all BPO operations around the world.

Global BPO Alliance
years of history
active services
Spoken languages
millions of managed interactions
hours of coverage per day

Reception & Switchboard

Professional, multilingual and omnichannel support for all the numbers of your offices.

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Reception & Switchboard
The INGO Group

The INGO Group

We are part of INGO, the global solution provider that offers consultancy, services and technological solutions to support the digitalization of relationship processes.

Join the team

Join the team

Our company is always in need of new talents like you. We believe it is essential to improve every day, and for this reason we offer personalized growth paths. Working as a team , focusing on objectives and focusing on customer satisfaction are daily choices for us.

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