The Remote Switchboard service enables outsourced remote management of telephone answering and optimisation of the flow of inbound telephone calls to the company switchboard. The service provides the One Call Solution, that is the solution of all requests in a single call.
The Remote Switchboard service is based on PhonEHomePage platform, capable of handling all communications to the company switchboard, to freephone numbers, to the reception, to the fax, e-mail, or Internet and video communications.
In detail, the remote switchboard service enables:
All Remote Switchboard services (Remote Receptionist services) enable remote management of a company switchboard. This is achieved by installing one or more Ph/IP-R.O.L.Ex devices. These hardware devices are patented in Europe by Phonetica and are ideal for the management of answering inbound calls
The inbound call is immediately diverted to the Phonetica Service Centre that, using CCM proprietary management software, remotely manages the company switchboard service just like a receptionist at the client company.