Disaster recovery, Emergency Receptionist and DDL
Business Continuity is the company's ability to continue to work and communicate even when telephone lines are down or the switchboard service is temporarily unmanned, due to unexpected events or accidents.
The Business Continuity Plan is the planning of the operational continuity of the company switchboard service. By identifying potential hazards to which a company is exposed, the Plan provides for intervention to protect productive activities, reducing risks and the managerial, administrative, and legal consequences and protecting the corporate image.
In essence, the Business Continuity service is a real insurance policy against telephone communication problems, and your company is the beneficiary.
Phonetica ensures Business Continuity for enterprise customers via the following services:
DDL (Disaster Desk Loan)
- this is the set of technological measures and organisational processes for restoring telephone services following their interruption due to faults in primary flows.
- this is the management of inbound calls in cases of absence or sudden need to support the role of receptionist.
- Il servizio DDL – Disaster Desk Loan – offre la possibilità di utilizzare una o più postazioni di lavoro disponibili presso la Sede di Phonetica, in seguito ad una situazione di temporanea inagibilità operativa presso la Sede del Cliente. Il Servizio è una sorta di “Instant Office” che subentra in caso di discontinuità del business presso la Sede di un’Azienda-Cliente.
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