Our Quality

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Phonetica has implemented a programme of continuous improvement of its organisation, in order to excel at Business Process Outsourcing (BPO) solutions for inbound and outbound telephone communications, standing out on the market with its superior quality services.

To this end, Phonetica has adopted stringent quality monitoring tools, to ensure services of proven reliability, also in relation to the skills acquired and the ever-increasing demands of the market.

This has led Phonetica to gain ISO 9001:2008 certification for its business processes and ISO/IEC 27001:2005 for its security system for corporate information. 

iso 9001 27001

The following guidelines are our constant reference for achieving high standards of quality in our outsourcing services:

  • Satisfaction of the customer’s requirements;
  • Continuous improvement of the quality of our inbound and outbound communications services;;
  • Constant review of working methods and operating procedures;
  • Clear and continuous dialogue with all our suppliers;
  • Professional development of our human resources;
  • Systematic analysis of results to correct any anomalies;
  • Continuous improvement of the effectiveness of the Quality System.